These fares are only available online for one day only or until sold out. Your Airpoints number if you have an Airpoints related enquiry. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. . Please contact us: kiaora@airpointsstore.co.nz. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. 0800 352 266. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Can I use AirpointsDollars to upgrade my booking? Seats are strictly limited - see the online 'counter' for the number of seats left. For your local free calling number, click the Help & Contact link at the top of the page. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. Don't share your personal information online. I've forgotten the password and/or username I made up when I registered online. display: block; Check your credit balance and find out how you can use your credit. What happens if I do not have access to a registered mobile or email address? You'll see how many AirpointsDollars you can earn when you spend with them. No, AirpointsDollars may not be exchanged for cash. .content.header-bottom { If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. New Zealand domestic check-in. You must always gift a whole reward. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. Download the Grabaseat mobile app through. It's easy to change your personal information. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. You can continue earning with our Airpoints partners during this time. Interest rates are valid at the time of publication and are subject to change. Cuisine and wine. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Your details will all be filled in for you. I've forgotten the password and/or username I made up when I registered online. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. The airline says one of its Star Alliance partners has been impacted by a security data. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. padding: 10px 0; Please report it to us. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. Airpoints is AirNewZealand's loyalty programme. When do international fares go on sale? You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. How does AirNewZealand manage personal information? For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. This may take up to 4 weeks to arrive. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. You must be able to send us evidence of the correct or new name so that we can update it. This should also be the same name that's on your current passport. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. When you join the Airpoints programme you will start at the basic membership level. display: -webkit-flex; Once resolved, call our team to reactivate your account. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. The family name used for the original booking. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. You will need your booking reference and the last name on the booking. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Westpac Airpoints credit cards comparison table The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. Why should I register? Loyalty programme product innovation and optimisation. Flight restrictions and routing restrictions apply. width: 100%; What happens to my AirpointsDollars if I move away from Australia? Air New Zealand Internet Banking. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. The family name used for the original booking. Please note: Online Services is not currently available for residents of Continential Europe. If you call AirNewZealand, we will need to verify your identity in order to help you. A password manager stores all your passwords securely, so you do not need to remember them. .content.header-bottom .usp-content { E2E development and execution of direct marketing strategies . You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). sales presentation can be a very "hard. Can I transfer my AirpointsDollars to another member's account? Lending criteria, terms, fees and conditions apply. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. Air New Zealand Login Screen. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. For further information, or to apply now, visit Westpac or call 0800 888 111. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. I forgot my grabaseat password or user nameYou can reset these at any time. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. font-size: 0.9375rem; You can make many changes to your flight details online: All you need is your six character booking reference. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. You can also sign in to the Air NZ app, which will . Airpoints number, username, or email address. } If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. You will then be able to enter a new password. Air New Zealand has apologised after some of its airpoints members have had their information stolen. All you need is your six character booking reference ending in "H". You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. If you've clicked on a link in a Phishing email or scam message, act quickly. We understand COVID-19 travel restrictions may impact your Airpoints membership. If you have forgotten your username, click here to request it to be emailed to you. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Do consider using a password manager to generate and store your passwords. } Just ask "What is my credit balance?" Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. What should I do? The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. Pro-tip: For the best Oscar experience,sign in to the website first. If you've not registered yet, you can register for Airpoints online. Why are some dates not shown on the low fare finder? display: -webkit-box; More about spending. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. I'm registered for grabaseat alerts but I'm not receiving them. See information on how you can use your credit. 3 Status Points are earned on applicable credit cards only. Learn more about suspicious emails and messages. border-bottom: 1px solid #e5e5e5; } If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Online booking help. It could still be a phishing or malware site, so still take care. You can use your Airpoints Dollars to book a flight. You can make many changes to your flight details online: All you need is your six character booking reference. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. Benefits include lounge access, priority check-in and extra baggage allowance. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. .content.header-bottom .usp-content > div { Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. How can I update my personal information and contact details for Airpoints? Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. Update your password. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Will my account be locked if I enter an incorrect passcode? How do I complete the email and mobile verification process? With four different Airpoints credit cards, there is a card to suit you. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Learn more about suspicious emails and messages. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. TWG Head of Customer Loyalty & Engagement. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. Tel: 1800 803 298. It should be considered the best indication of price. I can't remember my Airpoints number, how do I find it? One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. There is a NZD $5 fee for topping up your balance. See the latest travel alerts and helpful FAQs. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. How do I know how many Airpoints I'm earning? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple And there's plenty of more ways he can help. text-align: center; For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. Visit www.hsbc.com.au or call 1 300 30 8 880. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Log in and start again by selecting your email preferences and re-saving. If you booked the same flight in business . } If you have forgotten your, , enter your first name, last name and email address and click Send reminder. The same applies if you are a Koru member. Can I earn AirpointsDollars for a ticket that I have purchased for another person? However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Learn about the Airpoints programme. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Don't share your credit card information with unknown online requests or websites. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. New deals go on sale every day and they are available any time from midnight. Yes they are. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Check your balance, special offers and more. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. What should I do? As you move up the tiers, you'll enjoy great extra travel benefits and privileges. You will then be able to enter a new password. How often do new deals go on sale? If you are not able to access your account, please get in touch with our Contact Centre. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. If you have not setup your secret questions and answers previously, you will not be able to complete this process. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. AirNewZealand will never ask you for your password on the phone or in an email. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. See the Elite Airpoints Dollar upgrade chart. width: 33.3333%; What time do greenlight deals go on sale? How can I contact you? $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Sometimes email filters inadvertently put emails into the junk box. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. Long haul. display: -moz-box; With so many ways to earn you'll be able to get your first reward in no time. Keep track of your Airpoints Dollar balance wherever you are. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Can I purchase additional AirNewZealand lounge Guest Passes? We'll email this reminder to you, along with your Airpoints number, and a link to sign in. Dec 2019 - Aug 20209 months. Over 2,700 flights are booked daily with the help of Airpoints. Westpac Airpoints World Mastercard. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Can I transfer AirpointsDollars between frequent flyer programmes? You won't need to fill in all your details again. Air NZ Booking Assistance: 0800 737 000. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS } Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. I forgot the password for my Airpoints account, how do I reset it? text-align: center; align-items: center; Status Points add up to make you eligible for Silver, Gold or Elite tier status. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. AirNewZealand lounge passes are not available for purchase. I've lost my Airpoints card, or it's been stolen. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. It also generates unique and strong passwords for your use. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. To reset your password, submit your username or your email address below. Can I use AirpointsDollars to upgrade my booking?