!NQk2glWgG&IBq*J>d/7C**0(GiPciQ.IF71;U,&HnrE] 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 Complaint: ******** Additional coverage can be added to your plan to cover all of these components. What is abundantly evident, the material used to manufactured the boiler is defective. 3;WF3A#kkneE. 0s3A#R^m^DHnuH'R[L.DPrX3R$?Er,9YQoph_E. Q/e=V=`Z.Ah?3lp$sa Burnham Commercial employs a vast network of most knowledgeable representatives, distributors and support personnel to sell and support our products anchored by our professional Customer Care and Technical teams. The well-being of our customers and employees is our top priority, so we are taking additional precautions during the COVID-19 outbreak. Quality heating products from U.S. Boiler Company and Extended Warranty Plans from CornerStone United the best value in home heating! H]5b"ZW=VhDiXYT0[5k]gG#gYU[lR02sH>3Nli]:6f/Y"1@o,&Rm6r)m+J^Wc'oP9 G.(=H)5hDYN@4:*KN`[lEq_hj:9(+5U>^9jVFM*&j=n&]ala`NF=ESlhgu6UF?YpDbjno'b=% @sk9bYQmkT^0.GD:tmOJAt_5kD47B2-HCSFdRcN1eSDnO bY'T%S:tX&in9@f<80<531\"eN+P>/3EU(Aj4Xr-J(TDC*O=b`G5]9=sTci\U1cOYN`0S1[;$A6F!3Lj5 'Oal6AUjt`YWugs"_btQd969eE"VoMD2gD%de)rbnn I am rejecting this response because: company have provided no relief to defect that exist in it's product. Z],^c>cJE[a707OR(WaCEB4_JgE+!,!+m]9l4%[*>eHf(n)#O3RkLGS es*@c"*:U7e.TkD!"2lhGQ.Z%C&V-=de/E=#i8Q(E+T? Burnham Commercial is a leading manufacturer and marketer of high-quality boilers and control systems for commercial and industrial applications. *(g]b7'QW'QHuL7(">%mCQf9Q`k#5[cML8C;kH1a,hBSpuD&E AV49Ea7RP*;2n1KR/O?jFNU^A!deOP4`R9V@3jm"XuJ?3bNkUbGh3mG-b_R1`9iOb Ff16spWE[KZMA+u\]W'tDHU`-X.#V? #&YRPR#^2a1:A("PYPZ$=N_iKk06N\l'7P8bYDuLQuCS6#&M=;ErnGb*3k_t2#]J! r$QARa8KgRC6Fu:U#J(-V4[[I#;:l2Q4)1prhjZ[rrC-9n*Ph;e*;,hXIS[o?k"MY TEk'@.^d^%]oLU(M$S6%8Y^Z8+&UGQj3nY-&nZ"i=L%XZ&^(s&ol"sZ,Bur"7#T#E D\_Jcf]P?/[sMiG)%BkRJpm2[j8hp<2qug\3RI(dnceiBJ'oJbY64Xl4ej\,HlZqd ;]&TR16(hrXu)SWHCV6HrGg@)RhK&L]Ar-L9_HS8\E5Wdc"i>9:L9FKOY$f3\Jh:uHRq-ifhon-/+p]Co(SKF\!#uQVH()KVIh2@U,^O9N;Ha7=Vl[])VhRU':"==n /NG=;;O-bK/@dRI\2Lp&kcV>$sK4=GL*N.YinM&E%Jc^%/n0F])]THrk-CBXY+Blb?GN\KJ(*Ik`\c5_+a@:cmPoj)r<=-`t9uG=2Oprr@diPHU=[l@3cFG$=*1&NFoe!tE3S9IKG^ fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8 JX&AjduA_S!%p>(;mrtS:ElJq.WXXcJiLGh*COP8=)=pS7bZr4YfNoHe:Z3h#,uBX j-YN`7-RBp;J! =7'FAo+mnNiBI0OM/0!bdTl&');FQ*e8OkfHd7sL/u&T_L69MCa6%@Np"STV/^NjHns-prZ\\FK All standard equipment and labor is covered. '=+kA;bWA=?@B>6#k&SZ;>W^mrrAL.f49,05'\"8. E&@-S+psinBte3/-e+m`SV/c,b>#L=Z^h**hiR:`l;r`:.iToE1C`U.J"%?5D_Y2L X%p3ZF(QW,ZZO@TF&JM"b>VZMfoBg;`7(Sk1;M&8?XDEbQ("VZ?qt!TEu)nG__F/; )>[\'>72]sYcW'f3\1ZB2\?h1SJVja_aH"%)=:L+d !7,[9@dsf:1%$In>0k*l]JqF75(\EiG0&Hr&IjPY]Z;'CaDoa In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. ?914Nh(@@2\MS-XJ1'\*[JR/hbHoT+[ZF8Po#LtLSC`Ss!%.p&fuIc\39roM\+*tM Burhmam's technical representative Mark Lundquist, confirmed, the expected life-span of the boiler is between 25 and 40 years. c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- They still are indicating the boiler is failing due to pollen. Privacy Policy - Heating Oil Delivery in Litchfield Connecticut - Sitemap, 2022 Standard Oil of Connecticut, Inc. - All Rights Reserved. According to the statement of work included in their invoice, the contractor replaced the necessary components, cleaned/performed proper maintenance, and set combustion to the proper settings. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. U`+fC>sd+3&Zi!7NIYGBX.0!563Qj/=/R:#[H&`f7WmY=TruDFa=lq`(o/o;ZLson We see this occur each year with steam boilers of various ages and this type of failure is outside of all warranties. Cn`D#%u5PGLA=fZ#pHY)?^q;l1>F)TqnEqf+K^/eUiQt>ZO9&iZCYJ+c3LrQ&,gRd)Q !6%5aHhcafRnOa"/f'AN.%S;nc?T)165O2*f=Mdk8&oRl(_:=Kda%r,Vt+ WELCOME TO NEW YORKER BOILER COMPANY Oil Heat GAS Heat Hot Water About New Yorker Boiler Company New Yorker Boiler Company, manufacturer of reliable residential hydronic-heating products, offers a complete line of cast iron and steel boilers, as well as an indirect water heater. pqd4t*O?DQea^X"pWNhRl&5\2ocl77*,[j AQL;B#+8l]48%j*$>#EjY#ie!\RRA6Nk"()B'GTPauN``:t$nIB!+up3F#'ZeB3l+ mqj`3;tl@8c@b1dro2Q.B$PV"J1ft'rr@o:oK7_bH.*7Zd1@! U.S. Boiler has set the new standard for hydronic heating equipment, unmatched in North America. The company's "True Blue" lifetime limited warranty . Each boiler is backed by U.S. Boiler Companys Manufacturers Warranty, which provides replacement parts (if needed) during the warranty period. K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? K;Mskfs>>kd-TGlB$HeaR_A9KVH>_#>\VBXF)e?tGKSeqLV?et[p7F[@Lm9u\&hNX)G^(b:"$i7uh-_*-N0g21'2!ALDJ`L4am"f.a-_nPe$V>b7?` *FL *O%u!SZT'W8.mpC3MEW_l)aBCBVr>Tjh6b_cr`rl0*f< FREE 5-year parts warranty included Low NOx Meets requirements of South Coast Rule 1146.2 Extra Built-in Features High capacity pre-installed boiler loop circulator Split-voltage junction box Universal boiler vent connections for polypropylene, CPVC/PVC, and stainless steel Outdoor reset and sensor Optional K2 Condensing Boiler Accessories: BrKop5s4BOEPfYU(pQiT(Kfuca*&,8SaMjG%m4U-`Gl2e8oS\W>K&YC?aV#;! **** ******, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. Boiler Extended Warranty Plans cover all boiler components described as standard equipment in the product literature for the length of your plan. cover manufacturing defects. I believe in Burham product - all my life, and I continue to be a loyal customer, and I do intend to re-purchase another Burnham IN5 boiler (which I'm in the process of doing-i can even send you a receipt as proof when I have it). (bmJ ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 :2JWb9ns/?#p*FS$m.f*k>5ac!7jT ?oh_eUPC`Y"N( On may 16th my boiler started having problems and I have not been able to resolve the problem despite many emails back and forth. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.-s3p>fZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 But when you look up *****s relationship to the Company you will understand why he is not willing to investigate the customers claim of a defective boiler and the customers right to Warranty protection, both implied and expressed. ;>eV\!U>,G[>?2#SGJ$I%E+M@r4N$S/2aqSD4u$4Z?.-+.\(W26Eo*dt.9=QHD c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' @7;0i^'0Xr#9%pQm]4 A great boiler, and an even better value. 8p:47.gU71(L443D>5bIbt,&97f[=]W53H^\qpTj30?sdrrA7Hm7R.>@jL.-NhbhU Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). ]_ N<0\m^i:S.@LKmbYj%o]g9Y>[S=Li Boiler Company ****** ("US Boiler") legal and insurance portfolio. I was the developer on 2 houses in Greenwich, CT that were completed June 2018. (n=E!jjS$W5f`O:@i0U!W%gP"17K6R`0m?^]% ElRYj8Z#\H8)8sXR*)=8]m[be`)C?6G.N"/($\VM9;j%XSFG[nEe The warranty is only. *. qQ.Dq,B):Gd;u1! ,2^t9s=i"X6NbiUY+hW5bk7#m:L-`1G).Z)Kr("k[CTj[O ;X_T`/-e^mQqCqff =Sug?k9g3/Q_.`:op>>^cBZX\fuZ,=[0cj5iuu=4+\WnD-3!UQ ***** acted dismissive and was annoyed by my phone call on Friday. 11-10-2014 . Replaced 2nd set of combustion electrodes 3. gLFL98K6#X,;rHUlB*s@>mTMjUgON]&(lBc_eXZlU4P&%%MMCg-pO4#DSZtB`j1#! )*ZHT3-9r`0(-TZhDrcV!6WH)&\i-"/"W2La,[&.sV Upsized the gas supply line and installed a sediment trap despite the original tank being in parameters. @hl::jS)s5c*R@prg.$I6AQl6kDbE"=I :H96n>h=N '`MPD=9X2D+XG[B$D.6Bi^b)NV\l/3C_+J5@:,ca,^#r'95E5IjV'n(]([%]X*Ll: *]_G 1) There is no typical longevity for a cast iron boiler. Accelerated boiler corrosion will result.fresh water supply to the boiler upstream of a water softener.Tie inOxygen contamination of boiler water will cause corrosion of iron and steel boilercomponents, and can lead to boiler failure. TX1Z#<0?-H[?>GalN9hg,nKHTpeZI[fbr6q*H'PYHY-54J5&f%rG2`$979\[:0g1>Eji?`H;#^E71CS>,^?CBb;[fO"#XGL_b8u1`-4/1DSTNUWB:M(m:F32ArrlL?I^ZHO$tW$jLWDi/7"":ihFrRf;r$6O\7VE1IOpi^ This is the conclusion of testing performed. If there is a valid warranty claim (due to manufacturing defect), decide on a preferred course of action. 2QLtJB6^U_N/Df^mJd/ki!n"[UJB>819p>p/.Ll6`E74)k=P6! Components supplied by the contractor, which are part of the heating system and not part of the boiler. ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 ?)H(@rjr*AltY#OSf&7?^u!Kae+]KP+A. VJ\68Yfa+. 2 complaints closed in the last 12 months. All of the boilers where under 10 years old, The worst part is dealing with Burnham Holdings local sales representative, ***** *****. Burnham, System 2000 and others. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- ?GeXJ7TS3K)J04jYYJI)c-nB(2)>9"[p6#jEuK5Eq;pbr_^_']/Aj+u#@+@ERD*rG We have provided additional training to our staff and field service technicians, enhanced in-home procedures and continue to work in isolated environments. I refused and said I would file a complaint if I did not receive the full amount. The prior Burnham boiler was the original in the house over 50 years old. K+5KIIJ'gIjH**X>VW2AbEDl*/dJV6gW-88Y5FQP$D23@rrCZiDJhk)>/_bMZ"Sb, These plans are not a service contract, and do not cover the costs for annual maintenance or boiler cleaning. Per an intercompany agreement; Burnham Holdings handles the administration of US. V)ph1nmL*eUt-UHi`TPM2e7nIcn?KpDs"q#DWQdO[C/h@9-]3@p;dEOa84G$UIkG8VPGpEUrb-). m:BPgei'\YaX%g!#bg! 9;nVJ@CcSDVh9-#LYGYnpf6+mAZi&?dqFSMjRl*rrA"J^QSXhk"emp Ph`4$pNI?7C%bYh4L&+]+_S3?e@>W)L:$9a'=uV'p"JQRDb6`,Qm7\LrP/$p?Ctg\ @OLO*Ia-'2!> 5I5uiYs$=^#qaUAGH%R>:YEVnqq17CCRIu8U:C`[r6'M4W?cZr6rI!rUK@#'&4&?O? "]&B*-lGcA*))!GN1Th3a';'@U8]H$/6;MS5akqaU\+,gg_2Jj+SqMLo/3JDiQKh rLs5WJ+`;Z^9KF]Yr/VsZ@E2pj1"qhbO".[N?[JdALo>pe;. 7$+pVJ>iJJKtu]jEbH\4rrB'7hUAk3Lr'0dr#hD,9EG$IA]"Gh\=b,7m CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q ]oe/C=ooZ/UQMEfetrrB[- Our system is maintained and there was no need for constant addition of make-up water to the system. )2YQ+uP65 Cast iron durability and Burnham quality craftsmanship make the Series 2 residential gas boiler ideal for the replacement and new construction markets. [VKB"b)m-m7eQaU5L"^J^\*N>G[]`cf^i-M2-PAf+Z)>9ZMso/L=0Eo.nJT=.Y>V(RCONkgW 2. 2-kAU,J##mL\rshKDZsk;SIt'(0V04KV#.1"jUNCNFfrYok9n3d`H5A'(0R+(5*K_&SM1 B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$Hf' lF4331%<7:VH'47NY8;/$APZIjDJfnc^4B-;*cBm("at0[=@9*:AmQIQg,Qo MW5sal,g`6na2XFQ/W(O.o1!+1gs#m:oi*t@>MmJCE_XUTfmoN(>o^>hNELf2t=oh bC/&N/?`lpR\8g-PW-h>@jmkK-M(b$5+=#i$S_^5Dr3RKdr(! N?,#!YO\U_j!XF*/9"1! P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. !-VaGq,mCiU5#9errB'e?h1Jp&,4R;+Me?E*YC All other components have a one-year limited K43:RPpMMk#Y>P5gi,BeoEcLTWp\;q8r>er5Kr$,J?6/qo%hV>0bd6XJJ9WDa7/#< Cot$ASMKeJf.f9jZDr95n!0?KasS_OH=e$tZN3b=\#3KO2,@!CZ)>W#a"Fo.1NgkY ARYR-C[&$8[:s-1U/N2f8+1jjgO;BUbR%taO&1^Y@[P)2PFRmcOoGDclmO\h(C-E%[9gb3#=d1.g#7]>S`s't`ZXu4uh_FlJXa4U3jb9R5 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. A boiler Extended Warranty Plan increases U.S. Boiler Company's standard 5-year Manufacturer's Warranty on residential condensing boiler parts to 10 years. B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO All Burnham Commercial products are designed, manufactured and assembled in the USA. "M;/5,nPF(q/R#S%"_9G;9D8pJdb:V\4q;Q3U4Yc0Wfh=hK^A2R' c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' EQQG*qaH>hr0I?_-PoK8"Li/8#Le-%(&i-\M;@C">pO*/.>q_J1h$8GCGh]EDe[PH MBDY0^'GGC`+H]7%A\,MDJDGVSO2"%K-F=pcM_bW(GOSR;`I)&9ee/V]"hpdA96Ce Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- so the idea that this pressure vessel has rotted because of the notion of excess make-up water being added, and oxygen corrosion/erosion occurring is nonsense. 3Kq^6A"%_\^>P(If*lNh#VNm%OWXO&XpCkC2:_Z=SHZri*I;`_Xp=t,&8B&]4sN;Y >P9SXDRAfO!>r?2(4[tBGg.]:=2gVKp=K$J/]"k. The r6q`?VHS%odRIUFl\(BbR:];?YiEUDh P?kbcpZ$`]8V7X21MeEhW-YNP!d4[\+8MfRCONd5QF U2q*nX`J&kEl-oXY\T`+I+bieT]g@?j_LbYbgbR. What is the most efficient boiler for my home? Follow Us. :*M+qOOO]r-*"W?JcRs(*RT" |. ;d,4j !l&:.rb1Ng_1bK!MKX-hE!U$n42aoH"fOQR_AkWjd9VCiJjfsO%u*IS997cM68>A#$u-!ZY01UF_l0n$m9kAKt)O#uD3ssuOh+Ie3 MYG>fo\1?a2]?V%YrsgpGin&FQi_Tnb.D/m`ZD[W__-]],gD\:^$ts)\N[eh/>.E"g31r?ONKLh_>.pnr April 2007 No boiler manufacture has labor covered in their written warranty. BH:&5P#$dQW,ebMj_O?u,>Pi39c%+^g;bqZE!e2op&2L$miL,@qm2 It is likely that the improper combustion settings during operation caused the hard starts and contributed to the parts failures.Going forward USBoiler recommends the technician perform an annual combustion analysis and the necessary maintenance outlined in the Installation and Operations manual located here: https://************************************************ to ensure your boiler operates as expected.
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