Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. 1. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Click here to download the Mobility/Paratransit Application. When does my Reduced Fare Breeze Card expire? Atlanta, GA 30324-3330, Via Fax: If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. It's part of making MARTA a transit system everyone can use. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Customer Service. 404-848-5000 . Customers must make all changes prior to the date of travel. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). If service is to be suspended, the reasons will be provided. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. for any inconvenience. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Using tobacco or electronic cigarettes or vaporizers is prohibited. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. The application has two (2) parts (A & B) and is the first phase of the process. 404-848-5000 . 2. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA Customer Experience. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA Mobility is a shared ride, advance reservation mode of public transit. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Additional companions will be allowed on a space available basis. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Customer Experience. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Also, only you are allowed to use your Reduced Fare Breeze Card. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Partnership Program. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. A MARTA Mobility Service Agent will explain the service and/or mail an application. traveltraining@itsmarta.com. To request an alternative format, please call MARTA during normal business hours at. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Travel Companions are subject to the regular MARTA Mobility fare. Claim your pass with the appropriate voucher links above. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Customers must be ready to depart at their assigned Ready Time. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Riders' Advisory Council; . However, customers should contact the local transit authority to confirm scheduling rules and regulations. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. About MARTA. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. MARTA is smarta! Untapped Breeze cards will lose value if not activated within this time period. I think that things are what you make it. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. http://www.itsmarta.com/ride-with-respect.aspx. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. view details. Customers with schedules that require frequent changes are not eligible for subscription service. (Across from Lindbergh Center station) Mobility Operators do not provide services that exceed door-to-door assistance. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Customer Experience. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Vehicle number and operators name, if applicable In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. It is the operators responsibility to ensure that mobility aids are safely secured. Rail stations have both elevators and escalators. Call 404-848-5000 and start your Balance Protection. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA Mobility. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If the visitors disability is apparent, this documentation is not required. Click this link[ Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Please make sure all personal items are safely secured and out of the way of other customers. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. . Customer Service. The fax number for Mobility Eligibility is 404-848-6900. The application allows for the following online: Employees can view and update personal information, submit . Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Customers are responsible for providing access to gated communities or secured complexes. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA Mobility does not access residential driveways. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Individuals who believe they are eligible must complete Part A of the eligibility application. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Please contact They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. . A MARTA Mobility Service Agent will explain the service and/or mail an application. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA Mobility. Customers must have correct fare immediately upon boarding in order to ride. . Customer gets off work or finishes school or appointment at 4:00 PM. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Reduced Fare Office Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. breezecard.com. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Day and time of experience If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Lost Item Inquiry Formfor lost items. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. card with a picture each time they board a Mobility Bus. Customer Guides and other written materials are available in alternative formats.
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