Can you get notifications from other apps? Please try the above suggestion and if there's any update, feel free to let us know. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Push notifications are an excellent way to keep your users up to date on the most recent content. Next, you need to open the app and sign in with your Microsoft account. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. There are only 2 choices provided. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Dont allow: If you select this option, youll be blocked from accessing the resource. Learn and ask questions on how to implement MFA. Answer. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Draw over other apps. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. TapRemove accountto remove the account from the app. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Q: Which version of the Authenticator app should I be using? by I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. You still use your password to access credentials to share with another organization. Q: Will my employees or students get to use password autofill in Authenticator app? If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Contacts and phone. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. You have to re-create your 2FA accounts on your new phone manually. Designed to make shopping easier. Based on my knowledge, if you want to older version APP, you could download apk file and install it. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Therefor cannot use any of my work related phone apps which is literally essential to my job. If you have an Apple device, the ID.me Authenticator app is the best option. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Reinstalling doesn't work either. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Q: What is App Lock, and how can I use it to help to keep me more secure? If you want to completely uninstall the app, you need to first unregister the app in the app settings. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Unlike a password, we don't want you to remember this number. Check for notifications doesn't change the situation: no notification queued. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. --If the reply is helpful, please Upvote and Accept as answer--. Q: Why does Authenticator allow you to approve a request without unlocking the device? The app requires your consent to use biometric or facial recognition instead of entering the PIN. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can try to resolve your network connections through your phone settings. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. The Authenticator app is available forAndroidandiOS. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Do you try to delete accounts on Microsoft Q: How do I turn on password autofill in Authenticator on my phone? You can turn App Lock on or off on the Authenticator Settings page. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. @Robert WoodsSomehow I got mine to work. Can you get notifications for some accounts on the app, but not others? The thing you know is your password. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Unfortunately, I receive the notifications to the old phone. The app is available for free download on both Android and iOS devices. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. To remove an account from your old phone, open Microsoft Authenticator on it. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. It can also be used to sign in to apps and websites that support Microsoft Authenticator. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. For more information, review the Microsoft Privacy Statement. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. If you know a SECURE download site with the old APK please tell me. Any personal data collected is limited to information needed to help troubleshoot app issues. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? You can use this feature on a device where your work or school account isnt added. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Can Power Companies Remotely Adjust Your Smart Thermostat? There is no alternate method since Phone/Text are disabled. I have been trying to log in to my Microsoft account on my new laptop. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. On these devices, Authenticator is automatically registered as a device administrator. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Run at startup. Shop your favorite products and well find the best deal with a single click. I test on 6.1.3. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This article answers common questions about the Microsoft Authenticator app. More info about Internet Explorer and Microsoft Edge. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I have not uninstalled the app from the old phone because I wanted to test it first. Make sure the device hashardware encryption enabled. Since they have removed their account from the application they can not authenticate to the portal. After you tap the Contoso account tile, the verification code is visible in full screen. We have recently implemented MFA with a conditional access policy. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Where do I change priority to higher so that I receive the notification. Q: I got a prompt asking me to grant permission for the app to access my location. Azure side(work) never sends notification to authenticator. You could search it on Google. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. My phone have been stolen, I had work account logged in there. Your accounts will then automatically be added to Microsoft Authenticator on your new one. TechCommunityAPIAdmin. What can I do? Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Enterprises can only enable passwords autofill for all or none of their employees at this time. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Q: Why is my account tile gray and inactive? To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Q: How can I see whichsites are using my identity data? When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. A: Here's the full list of permissions that might be asked for, and how they're used by the app. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner).
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