I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. It has kaiser questions . Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. I was tasked with spearheading a task force. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. ", "The people on the frontlines of a business are vital to the success of any organization. Discuss the ways that you would build strong and healthy relationships if hired. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Dates shown above are approximate. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. "I would describe my personality as approachable, light-hearted, and positive. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden This process helped make our project a success in the end. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. "I dislike working in a negative, low morale environment that is plagued with office politics. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Image source: Times Herald. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I also dislike when the morale of the lab is low. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. ", "When I started in Interventional Radiology, I was not trained in IR procedures. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "I am happy with what I do as a pharmacy tech. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Your work history sounds strong, and it seems as though you are very loyal to your work. 57 questions about Interviews at Kaiser Permanente. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. It's professional to take a few minutes after an encounter like that and let those emotions come and go. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. We did that twice a week, and it completely solved our scheduling problem. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". I had 2 interviews with kaiser received and offer within a week. I have trained myself to adapt my communication style, so a patient gets what they need. Are there any specific action steps you would need to take to reach your goal of becoming a PA? The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. In a positive tone, discuss how you made the situation work! If you want to ace your upcoming interview, practice with our topical-based interview question sets. Truth is always key, so I will be honest and clear when communicating the news. I was nervous that I was not using the proper equipment during high-exposure risk procedures. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. ", "I know this will come off as cliche, but it's truthful. Does it help you build trusting relationships with community members? I work good under stressful situations, and I'm good at resolving patients' problems.". While I've listed several general options here, you don't have to stick to standard role divisions (i.e. This sounds like a very collaborative workplace. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). This is a very good example of your problem resolution skills. Finally, end your response by talking about the positive outcome. ", "I'm a bit of a nerd. The patient was angry and threatened to leave AMA. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Excellent! "In my current role there is a lot of staff turnover when it comes to our management team. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. ", "As a certified pharmacy tech, I have to continue learning. I like to be on time with my schedule to ensure that our patients are assisted properly. My documentation is strong, as well. ", "I work good with minimum supervision, but I also enjoy working with a team. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Answer dates might appear two to three weeks before they were published. It is not the ideal situation, but I have always adjusted for the good of the team. leader vs. follower). Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. It seems you would be a wonderful teammate to have around. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. ", "Yes, I handle all of these administrative tasks in my current role. ", "You are searching for someone with 5 years' experience and I have two. I am a competitive individual and enjoy keeping fit. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. This shows the interviewer that you've done your research and aren't answering vaguely. Ben Richardson, a principal in McKinsey's London office, conducted the . We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Ultimately the patient understood and the procedure was finally completed.". Do you utilize any computer programs or even apps on your phone to keep your tasks organized? I have been responsible for maintaining supplies on the general surgery ward for five years. Also, avoid telling the interviewer that you get along with everyone all the time. I also check what's low and order specialty if it's a fast mover. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Is this something junior staff can be involved in? Most interviewers will interpret a cliche response like that as dodging the question. It sounds like you have the experience the interviewer would be looking for. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Explore. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. If I were to be offered this position, I would look forward to bringing these services to this area as well. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I greatly value the information shared between fellow professionals in our field. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. We told her we were going to order it and it was supposed to be there that day. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. We will see how stellar my skills are after that course! Your version of customer service sounds warm, welcoming, and caring. I'd be curious to hear if your department had any needs in this area. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. I've cleaned up your answer slightly to more successfully deliver your message. The reason was a computer glitz that held the release of his chemotherapy. I consider myself to be a strong relationship builder and take pride in my people skills. 3. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. You can begin with your recent education, family life, volunteer work, or talk about your travels. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. You've chosen a powerful example that can help make you a more memorable candidate. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Strong communication skills are required to be an active leader. Behavioral 3. Consider sharing how patients react to the way you communicate. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. "I believe I could improve on some technical skills including Excel and Word. Our interview questions and answers do not represent any organization, school, or company on our site. "I handle stress very well, and when you call my references, they will attest to this fact. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Find additional company focused interview questions by practicing from one of our industry sets. If you can add in a little bit more about your education, that would round out your answer nicely. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Your answer should include your ability to be patient, kind, and confirming to best answer this question. I understand that it's part of the job. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. "I have often been complimented on my relationship-building skills. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. ", "I was working in a clinic where the primary population was low income. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. I used the facts and not emotions to explain the reason for his delay. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. Did you consider how leaving AMA would impact his health and well-being? No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. "A bit about me - I love to travel, read, and conduct research. I took these methods and incorporated them into our setting. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Well done! If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Have a question or concern? I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Click the card to flip . You've answered well by sharing that you face stressful situations head-on. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I make sure to practice empathy. When have you had to adapt to change in the workplace? Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? where i concurrently pursued a degree in both nursing and biological sciences. I have always been great at working behind the scenes with the result being efficiency for others. . If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Than they call you for a second interview. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. It seems you have found that balance. Discuss how you can thrive in this role, even during the most stressful times. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. But this is usually just for transitions. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. It sounds as though you do everything possible to ensure your patients are set up for success. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. You are showing the interviewer that you are highly capable in either situation. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I document all necessary information as soon as possible so that the record is up to date and accurate. Talk about your qualifications and skills that will help you to do this job well. ", "I have the basic procedural skills for this team position. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. It's best that the person knows the reasons why so that they can learn from the experience. When I hit my 20's, it was so important to me to learn about other cultures. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente.
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