The dresses were way too short - they barely covered my butt. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Incredibly scammy and misleading. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. -Kate. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Thanks for your feedback. I wish they were more transparent with the type of quality on their website. All prices advertised are subject to such changes. -Kate. Our styles are designed exclusively in Los Angeles. Both dresses arrived back to back and they looked nothing like it did online. Hi Jay, We may from time to time include third party links on our Website. Either you embrace "diaper astronaut love triangle" or you don't . Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. This site promises to ship an item by a certain date. Im very disappointed. HELP & SUPPORT. Don't waste your time here! Lucky in the Sky has good web ratings overall. Her level of customer service was fabulous. Hi Hailey, Review. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. DO NOT BUY FROM THEM. Order from a different boutique. I was horrified. - Kate, Hi Gosset! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Write a review Sign in. Contact from abroad. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. We're sorry to hear about the sequin issues on the dress. You must not establish a link from any website that is not owned by you. We're sorry to hear about the order being delayed. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're so sorry to hear that your order had quality issues. I loved 1/2 dresses I bought. I ordered a dress on 9/18. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Thanks for your feedback. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . -Kate. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. They're all photographed wearing size Small. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. . Every item was shipped separately and weeks after stating they were stated to arrive. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Hi Hailey, Thanks for your feedback. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. my party is april 10. In the case of any expired store credits, we will gladly issue another current one for the same value. Technical support. -Kate. If you need help with returning we do have our returns in our FAQ. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. I had talked to 2 other reps there and they did not help AT ALL! Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Please let us know if we can help any further. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Yet Lucy in the Sky refuses to give a refund. Why would I need store credit when I already purchased the 3rd dress. Key Employees of Lucy In The SKY. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! We're sorry to hear about the sizing issue. This policy is effective from 01/01/2016. I had an issue with my dress being see through and needed a replacement soon for an event. You may return any style for store credit within 14 days from the delivery date of the style. How would you even know if something would fit or if you'd like the quality? Categories. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). All orders ship out of Los Angeles, we design all of our styles in-house. The first time it was cancelled altogether. She offered me advanced credit and provided easy instructions to do so. I foresee no dress, no money returned and no reply. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. See actions taken by the people who manage and post content. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Tip for consumers:Do not buy from this company. We also ensure all reviews are published without moderation. We're sorry to hear that you had issues with your orders. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Supervisor. Not only was she patient but she was quick and so attentive. Companies can ask for reviews via automatic invitations. No! International delivery is 5-10 business days. They are constantly moving as not to get found. Delivery date was Feb 17-24th. what is the average shipping time? We would love to help assist you with this issue. She even helped me cancel an order and issued my store credit instantly. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Please email us at resolution@lucyinthesky.email so that we can better assist you! The stated ship times cannot be altered with the delivery method. Twice now, I have not received an order or refund. Do not order from here. -Kate. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I was so disappointed in the quality. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. All international orders are shipped with DHL International Packet Plus. Get Sky Broadband - 08442 411 653. Her mom (Gene's mother's sister) has moved to France. Please let us know if we can help any further. Please read the email in full, there may be pertinent details which may have been missed. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. I HIGHLY recommend NOT ordering from this place. Thanks for your feedback. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. With no warning either time. We're sorry to hear about your disappointment with our return policy. I have twice ordered from this website (years apart) and both times my items were not sent out. For international customers, return postage is the responsibility of the recipient. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Lucy In The Sky consumer reviews, complaints, customer service. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. O2 do tend to change them occasionally if they become oversubscribed. You must not misuse this Website. No further information is required on your end, the return label has all your information. Store credit took weeks. Yes! -Kate. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. . You can only email and live chat with them. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Sky Phone Number 2. . Annoying, right?! Orders and upgrades. I HAVE NOT RECEIVED MY ORDER. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Trust that their reputation is deserved. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Please contact us via Live Chat for 24 hour customer care. Yes, it says so on the website -- READ THE FINE PRINT. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) -Kate. Hi Elena, Thanks for your feedback. Us either! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. This is the only time I ever have ordered something online when the seller would only give store credit. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I am so disappointed and will NEVER ORDER AGAIN! Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. 0800 230 0202. She responded quickly and answered all my questions. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. GetHuman does not work with Sky's customer support operations, directly or in any . After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Designed in Los Angeles - New Arrivals Weekly. So ordered the 3rd dress in a different style. Daughter bought a dress for homecoming from this site. We want to make sure this is refunded immediately. 1860 500 6633 is Tata Sky WhatsApp customer care number. Here are 8 tips for writing great reviews. Service 527 KYLA can provide quick and real-time responses to your SKY service concerns. Do not purchase from Lucy in the Sky. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Tip for consumers:NO REFUNDS! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. - Kate, Hi Chris! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We want to make sure that this refund goes through immediately. Article created 4 years ag What is the Lucy in the Sky Return Policy? I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Products used:None, sizing too inaccurate. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Hi Veena, Thanks for your feedback. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I will absolutely be reordering a new size and be a returning customer! We ordered a dress on 9/6. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Why just give your money to a site without the opportunity to try and return an item? You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Sorry to hear that you had trouble reaching out to us. Horrible company and horrible customer service. Horrible customer service. Hi Matilde, Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Phone Email. - Check in with your local post office, as packages are often held there for pick up. Its pathetic that they do that to customers. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Products used:Still waiting for it to arrive (for 6 weeks)! LUCY IN THE SKY IS OUR GO TO! - Kate. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.